Return and Refund Policy
We understand that sometimes issues may arise with your items. We are committed to ensuring your satisfaction and providing a fair return and refund process. Please review the following policy for detailed information.
- Defective or Damaged Items
a. In the unlikely event that you receive a defective or damaged item, please contact our customer support team within 14 days of receiving the product.
b. To initiate the return process, we require you to provide us with clear pictures or proof of the defect or damage. This helps us assess the situation and determine the best course of action.
- Return Options
a. Upon receiving the necessary documentation, we will assess the defect or damage in consultation with you, our valued customer. We will discuss whether the item can be repaired or replaced.
b. If the defect or damage is irreparable or a replacement is not possible, we will provide you with a refund for the full purchase amount.
c. If a repair or replacement is agreed upon, we will make arrangements with you to either repair the item or send a replacement.
- Return Procedure
a. You have a 14-day thinking period for online orders, starting from the day you receive the item. During this period, you can decide whether to keep the item or initiate a return.
b. If you decide to return the item, please package it securely and send it back to our studio at the following address:
3032 SP, Rotterdam The Netherlands
c. The return shipping costs are the customer’s responsibility. We recommend using a reliable shipping service with tracking capabilities to ensure the safe return of the item.
- Refund Process
a. Once we receive the returned item at our studio, we will thoroughly inspect it to verify the defect or damage.
b. If the defect or damage is confirmed, we will initiate the refund process. Please note that it may take 3 to 5 business days for the refund to be processed and for the funds to be credited back to your original payment method.
c. Refunds will be issued in the same currency and through the same payment method used for the original purchase.
- Non-Defective Returns
a. If you wish to return a item within the 14-day thinking period, but it is not due to a defect or damage, please contact our customer support team to discuss the return procedure.
b. In such cases, the item must be in its original condition, unused, and with all accompanying accessories and documentation. The return shipping costs will be the customer’s responsibility.
Please note that this Return and Refund Policy applies to online orders only. For purchases made through our physical store or authorized retailers, please refer to their respective return and refund policies.
We strive to provide excellent customer service and resolve any issues that may arise promptly and fairly. If you have any further questions or require assistance, please do not hesitate to contact our customer support team. Thank you for choosing our With Jeej and we appreciate your trust in our items.