Shipping and Delivery Policy
We aim to provide you with a seamless shopping experience, including reliable shipping and delivery services. Please review the following shipping and delivery policy for detailed information.
- Order Processing and Shipping Timeframe
a. Upon receiving your order, it will take us 3 to 5 business days to prepare and ship your items. Please note that this timeframe excludes weekends and public holidays.
b. We strive to process and ship orders as quickly as possible. However, during busy periods or due to unforeseen circumstances, there may be slight delays. We appreciate your understanding in such cases.
- Domestic Shipping (Netherlands)
a. For domestic shipments within the Netherlands, we utilize the services of PostNL, a trusted and reliable shipping carrier.
b. The shipping cost for each domestic shipment is €6,96 per package. This charge will be added to your order during the checkout process.
c. We will provide you with a tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your shipment on the PostNL website.
- International Shipping
a. For international shipments, we partner with UPS, a reputable global shipping company.
b. The shipping cost for international orders is calculated based on the destination and weight of the package. During the checkout process, the exact shipping cost will be calculated and displayed before you confirm your purchase.
c. Customs duties, taxes, or other fees associated with international shipments are the responsibility of the recipient. These charges may vary depending on the destination country’s regulations. Please contact your local customs office for more information.
- Shipment Tracking and Delivery
a. Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the respective carrier’s website (PostNL or UPS).
b. Delivery times for domestic and international shipments may vary depending on the destination. We strive to provide accurate estimated delivery dates, but please note that unforeseen circumstances or customs clearance procedures may cause delays.
c. If you have any concerns or inquiries regarding the status of your shipment, please contact our customer support team. We will be happy to assist you and provide you with the necessary information.
- Packaging and Handling
a. We understand the importance of protecting your items during transit. Therefore, we take utmost care in packaging and handling your order to ensure its safe delivery.
b. Our packaging materials are designed to provide adequate protection against potential damage. In case of any visible signs of damage to the package upon delivery, please notify the delivery personnel and contact our customer support team immediately.
- Returns and Exchanges
a. For information regarding returns and exchanges, please refer to our dedicated Returns and Exchanges Policy, which can be found on our website.
We strive to provide a smooth and hassle-free shipping and delivery experience for our customers. If you have any further questions or require assistance, please do not hesitate to contact our customer support team. Thank you for choosing With Jeej, and we look forward to serving you.